Home Automotive Good Guy QuikTrip writes a $20K check after customer gets contaminated diesel in Duramax

Good Guy QuikTrip writes a $20K check after customer gets contaminated diesel in Duramax

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Good Guy QuikTrip writes a $20K check after customer gets contaminated diesel in Duramax


GMC/Facebook.

I can’t help but think of Tommy Callahan’s glue-sniffing fairy speech when I hear about product guarantees. How well can you trust a company’s guarantee, when there are likely countless little asterisks in the fine print, preventing the company from actually having to guarantee anything? QuikTrip, like Callahan, keeps its word. Jared Guynes, owner of a 2024 GMC Sierra Duramax, recently found this out.

Guynes filled up his GMC Duramax 2500HD tank with 35 gallons diesel one Sunday, late in March. Guynes realized there was an issue 22 miles later. So, he had it towed by Lakeside Chevrolet to Rockwall in Texas. The technicians found that the fuel system had been damaged due to diesel fuel contaminated with moisture. According to Lakeside the entire fuel system of the truck was in need of replacement. How much will it cost? $20,000.

So Guynes looked into QuikTrip’s “Guaranteed Gasoline” policy. QuikTrip approved Lakeside Chevrolet’s repair after filing a report detailing the incident and sending in a mechanic who was ASE certified. While it took a few weeks for Guynes to get the funds, which didn’t happen until after the repairs were completed, QuikTrip sent over a check for $20,533.52. Now, Guynes’ truck, with only 22,000 miles on it, has a new fuel pump, fuel injectors, fuel lines, filters, and a new diesel particulate filter (DPF) system.

“QT made a mistake. It happens. It stinks. It’s a bummer. QT made it right. They followed through, stood by their word, and handled the situation professionally,” said Guynes on Facebook. “Sure, I would have loved it to have gone faster, but some things have to take time. I’m not upset. I’m thankful. I didn’t have to file a claim, contact my insurance, or even notate the specifics of the repair on my carfax. My truck is driving exactly the way it was before the failure.”

I’ve dealt with longer, more arduous warranty programs for an old mechanical keyboard than what Guynes dealt with to get a $20,000 check. QuikTrip offers a warranty that it stands by, much like Callahan’s brake pads.

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The original post Good Guy QuikTrip writes $20K check after customer gets contaminated diesel in Duramax first appeared on The Drive.



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